I’m a college student and I’ve purchased Web-based training in the college bookstore. How do I get access to the Web-delivered products?

Included in the materials you purchased is a card with a 12-digit enrollment key. Click on the “Enroll Now” button located in the area titled “New College Students.” Follow the 5-step enrollment process, and you will be assigned a user id and password, which you can then use to logon to the learning site.

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I’m trying to log in and I keep getting the message stating that my user id and password are incorrect. What do I do now?

The user id and password are case sensitive. You can use upper- and lower-case letters in the user id and password, but you must use them in the same way that you did when you created your user id and password. Be aware of the whether your Caps lock key is on.

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I’ve attempted to register using my enrollment key, but the name of my school is not included in the list of institutions.

Please use the Help or Support links to send a support request. Include a brief description of the problem, and include the name of your school.

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I’ve attempted to register using my enrollment key, but the name of my class is not included in the list of classes.

Please use the Help or Support links to send a support request. Include a brief description of the problem, and include the name of your class.

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Do I have to use the same computer every time I access the learning site?

No, you can use any computer as long as it is connected to the Internet and it meets the system requirements.

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What are cookies?

A cookie is a small text file stored on your computer by a Web server. When you visit the Web server again, this information can be retrieved and used to present you with a personalized experience.

When I enter the learning site, the message “Your browser is not set to accept cookies. Cookies are required to provide you with a personalized learning experience.”

As the message states, cookies are required to provide you with a personalized learning experience. Follow the directions provided below to enable cookies.

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How do I set my browser to accept cookies?

In Microsoft Internet Explorer 4.x, to accept cookies:

1. Click Edit - Preferences.
2. Select Advanced.
3. Under the Security heading, find Cookies.
4. Select Always accept cookies, or Prompt before accepting cookies.
5. Click OK.

In Microsoft Internet Explorer 5.x, to accept cookies:

1. Click Tools - Internet Options.
2. Click Security.
3. Click Custom Level.
4. Scroll to the Cookies sections.
5. Under the Allow cookies that are stored on your computer section, select Enable or Prompt.
6. Under the Allow per-session cookies (not stored) section, select Enable or Prompt.
7. Click OK.
8. Click OK again.

In Microsoft Internet Explorer 6.x, to accept cookies:

1. Click Tools - Internet Options
2. Click Privacy.
3. Select Medium on the Privacy slider.
4. Click on OK.

In Netscape Navigator 4.x, to accept cookies:

1. Click Edit - Preferences.
2. Click Advanced.
3. Select Accept all cookies or Accept only cookies that get sent back to the originating server.
4. Click OK.

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Which browsers will the courseware run on?

The courseware will run on all Microsoft Internet Explorer and Netscape browsers starting with version 4.0.

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What operating systems will the courseware run in?

The courseware will run on Windows 95, 98, ME, 2000, NT 4.0, or XP.

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What are the system requirements to run the courseware?

System Requirements:

• Processor - 486 / 66 MHz or better
• Operating System - Windows 95, 98, ME, 2000, NT 4.0, or XP
• Browsers - Internet Explorer 4.0 or higher, or Netscape Navigator 4.0 or higher
• Browser Settings - JavaScript with cookies enabled
• Screen Resolution - 800x600 or higher with a minimum of 256 colors
• Xstream Media™ by Knowledge Quest

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What is the purpose of the Remember Me feature, and how does it work?

The purpose of the Remember Me feature is to eliminate the need for you to login every time you visit the learning site. When you select Remember Me when logging in, a cookie is placed on your computer. The next time you visit the learning site, the cookie communicates your identity to the system, which eliminates the need for you to login. If you commonly work on a computer that is used by other people who also access our learning site, you may want to turn the Remember Me feature off. To turn the Remember Me feature off, use the Personal Info tab.

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What is the purpose of the pre-assessment?

A pre-assessment is an interactive test that is used to identify lessons in the course that you may not need to take. If you have never used the software you will be learning, it’s not necessary to take the pre-assessment; you need to take all the lessons. However, if you have used the software, taking the pre-assessment may be advisable–and may save you some time, if you prefer to skip lessons that are identified as “mastered.”

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What is the purpose of the post-assessment?

The post-assessment can be taken after you have completed all of the lessons in the course. The post-assessment will generate a score indicating your understanding of the material.

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Do I need to log out every time I leave the learning site?

Not necessarily. The logout feature enables you to end the current session and automatically turn the Remember Me feature off. If you share a computer with other people who are also accessing the learning site, you will want to log out at the end of each learning session. If you do not log out and another student uses the same computer to visit our site, the system will automatically log them in as you.

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I clicked on the “Launch” button to run a course and nothing happened. Why is this?

A course is launched in a separate browser window. When you launch a second course without closing the first course, it is possible that the browser window containing the course will not be displayed on top of the current window. If this occurs, you can display the hidden browser window by selecting its icon in the Windows Task bar.

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